Shipping policy
Processing Time
Most orders are processed and shipped within 3 business days (excluding weekends and holidays).
Personalized and custom-made orders may require approximately 5 business days for production before shipment.
If you need your order by a specific date or require expedited shipping, please contact us before placing your order at:
We will always do our best to accommodate your request whenever possible.
Shipping Information
We offer shipping within the United States and internationally.
Once your order has shipped, you will receive a shipping confirmation email including your tracking information.
Shipping times are estimated and are not guaranteed. Delays caused by shipping carriers, customs processing, weather conditions, holidays, or other circumstances beyond our control may occasionally occur.
Please ensure that your shipping address is entered correctly at checkout. Madano Jewels is not responsible for orders delivered to incorrectly entered addresses provided by the customer.
International Orders & Customs
International customers may be subject to customs duties, taxes, VAT, or import fees depending on their country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the buyer unless otherwise stated.
Madano Jewels is not responsible for delays caused by customs processing.
Lost or Delayed Packages
Once a package has been shipped and accepted by the shipping carrier, delivery is under the responsibility of the carrier.
If your package appears delayed or lost in transit, please contact us at:
We will do our best to assist you in opening a carrier investigation when applicable.
Contact
For any shipping-related questions or special requests, please contact:
For return and refund information, please review our Return & Refund Policy.