Privacy policy
Last updated: May 1, 2024
This Privacy Policy describes how MADANOGLU LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from madanojewels.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
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Account information including your username, password, security questions and other information used for account security purposes
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Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify
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Payment processors, who collect payment information to process your transactions
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Analytics and marketing providers
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Advertising and social media partners
When you visit our Site, open or click emails we send you, or interact with our advertisements, we or our partners may automatically collect certain information using cookies, pixels, web beacons and similar tracking technologies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to:
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Process your payments
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Fulfill your orders
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Send notifications related to your orders, returns, exchanges or account
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Create and manage your account
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Arrange shipping and delivery
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Facilitate returns and exchanges
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Improve your shopping experience
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending emails, SMS messages, advertisements, and promotional communications regarding our products, offers, and services.
By subscribing to our newsletter or SMS marketing, you consent to receive promotional communications from us. You may unsubscribe at any time using the unsubscribe link included in our communications.
We may also use your information to personalize advertisements and improve marketing performance across our Site and third-party platforms.
Security and Fraud Prevention
We use your personal information to detect, investigate, prevent, or take action regarding possible fraudulent, illegal, or malicious activity. If you create an account with us, you are responsible for keeping your account credentials secure.
Communicating With You and Improving Our Services
We use your information to provide customer support, respond to inquiries, improve our Services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies related to Shopify, please visit:
https://www.shopify.com/legal/cookies
We use Cookies to:
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Operate and improve our Site
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Remember your preferences
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Run analytics
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Understand customer interactions
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Personalize advertising and marketing
Most browsers automatically accept Cookies by default, but you may choose to disable them through your browser settings. Please note that disabling Cookies may affect the functionality of certain parts of the Site.
Our Site is not designed to respond to “Do Not Track” browser signals.
How We Disclose Personal Information
We may disclose your personal information to third parties under certain circumstances, including:
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Vendors and service providers who perform services on our behalf
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Payment processors and shipping providers
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Marketing and advertising partners
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Analytics providers
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Affiliates within our corporate group
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Legal authorities if required by law
We may also disclose your information in connection with a business transaction such as a merger, acquisition, or bankruptcy proceeding.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you without your consent.
Third Party Websites and Links
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party websites and encourage you to review their policies before providing personal information.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.
If you believe a child has provided us with personal information, please contact us so we can delete the information.
Security and Retention of Your Information
Please note that no security measures are completely secure, and we cannot guarantee absolute security of your information.
We retain personal information only as long as necessary to:
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Provide our Services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements and policies
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
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Right to access your personal information
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Right to request deletion of your information
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Right to correct inaccurate information
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Right to data portability
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Right to restrict processing
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Right to withdraw consent
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Right to opt out of marketing communications
You may exercise these rights by contacting us using the information below.
We may request verification of your identity before processing certain requests.
Complaints
If you have concerns about how we process your personal information, please contact us first. Depending on your jurisdiction, you may also have the right to contact your local data protection authority.
International Users
Your personal information may be transferred to, stored, and processed outside your country of residence.
Where required by applicable law, we rely on recognized legal transfer mechanisms such as the European Commission’s Standard Contractual Clauses for international data transfers.
Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: