FAQ
Learn all about our 14K solid gold pieces, delivery times, returns, custom jewelry, care instructions, and sizing in our helpful FAQ section.
Are your products real gold or just gold-plated?
They’re the real deal.
Every piece in our collection is made of 14K solid gold — not gold-plated, not gold-filled. That means no fading, no peeling, and no surprises down the road. Just pure, timeless beauty designed to last a lifetime.
Do your products come with a certificate?
All of our pieces are stamped with an official gold hallmark — either “585” or “14K”, depending on international standards.
Both marks confirm the same thing: your jewelry is made of solid 14K gold, containing exactly 58.5% pure gold.
(Yes, 585 = 58.5% gold = 14 karats = a timeless piece you’ll love forever ✨)
You’ll find this hallmark on every single piece we sell — no exceptions.
Let’s also clarify something important:
We don’t include any fake or decorative “certificates of authenticity” printed in-house. While they may look pretty, they have no legal or technical value. Only authorized assay offices and certified labs can issue official gold certificates.
📌 And yes — printing fake certificates is not just misleading, it’s actually illegal.
We don’t need a shiny card to prove what we’re made of. The hallmark speaks for itself — and so does your jewelry.
Can you create something custom for me?
Absolutely — we live for custom designs!
We can create personalized name necklaces, add birthstones, adjust chain lengths, or bring your own ideas to life. If you have a vision, we’d love to make it sparkle.
Send us a message — your dream piece might be just one conversation away.
Do you offer gift packaging?
Yes, and it’s beautiful.
All orders arrive in elegant gift-ready packaging, perfect for birthdays, anniversaries, or a well-deserved treat for yourself.
Want to add a personal touch? Leave us a note at checkout — we’ll include your message in a special card.
How do I find the right size?
Everyone’s body is unique, so we recommend measuring your neck, wrist, or finger with a string or measuring tape before placing an order. This helps ensure the perfect fit and avoids sizing issues later on. If you don’t see your size listed, don’t worry — we offer custom sizing upon request. Just reach out, and we’ll be happy to create a piece that fits you perfectly.
How should I care for my 14K gold jewelry?
To keep your 14K gold jewelry looking its best, avoid contact with harsh chemicals, lotions, and perfumes. Remove before swimming, showering, or exercising to prevent buildup and scratches. Clean gently with warm water, mild soap, and a soft cloth — no abrasive materials. Store pieces separately in a soft pouch or box to avoid tangling or scratching. While 14K gold is durable, treating it with care will help preserve its shine and beauty for years. Regular, gentle cleaning and mindful wear are the keys to lasting sparkle.
Shipping questions
When will I receive my order?
We get to work right away! Your order is usually crafted the same day and shipped the next business day.
• USA deliveries: Arrive in 1–3 business days
• Other countries: Typically delivered in 3–5 business days
Fast, insured, and tracked. You’ll be wearing your gold in no time.
Returns questions
Can I return or exchange my order?
Yes, we accept returns!
• Orders can be returned within 14 days of the order date.
• For custom-made or personalized pieces (like name necklaces or custom sizes), we’re unable to accept returns as they’re uniquely made just for you.
• Return shipping costs are the buyer’s responsibility.
We want you to absolutely love your jewelry — if there’s ever an issue, just message us and we’ll help make it right.